FAQ

1.  What types of videos do you offer and in what format?

   - Answer: We offer a variety of original videos in two formats: edited, in the style of our Instagram, for a ready-to-use experience, as well as in their original raw format, giving you the freedom to edit them according to your preferences.

 

2.  How can I purchase your videos?

   - Answer: To purchase our videos, you can browse our online catalog, select the videos you're interested in, and add them to your cart. Then, follow the secure payment steps to complete your purchase.

 

3.  What payment methods do you accept?

   - Answer: We accept payments via credit card and other secure payment options. Currently, PayPal is not available as a payment option.

 

4.  How can I obtain the videos I purchase?

   - Answer: You don't need to download the videos. After your purchase, we will send your order to your email within two hours. You can then watch them upon receipt.

 

5.  Are there any geographic restrictions on purchasing your videos?

   - Answer: No, our videos are accessible worldwide. There are no geographic restrictions.

 

6.  What is your policy in case of issues with a purchase?

   - Answer: All purchases are final. We do not offer refunds. However, if you encounter an issue with your order, please contact us, and we will do our best to resolve the situation to your satisfaction.

 

7.  Can I reuse the videos I purchase for personal or professional purposes?

   - Answer: You are allowed to reuse our videos for personal or professional purposes, but only for your personal or professional use. They should not be shared, resold, or used on behalf of another person or business. Any commercial use must comply with our terms of use.

 

8.  Do you offer special deals or discounts for regular customers?

   - Answer: Yes, we regularly offer special deals and discounts for our loyal customers. Be sure to subscribe to our newsletter to stay informed.

 

9.  How can I contact you in case of issues or additional questions?

   - Answer: You can contact us by using our website's contact form or by sending an email to [contact@thailand-adel.com] for any questions or concerns.